A Support Plan for Every Business.
Not everyone’s business is the same. Some of our customers need IT support during the weekend, whereas some customers need regular visits from one of our trained engineers.
IT is the heart of your business. A catastrophic IT failure is not only frustrating for your team, but the downtime costs your business money. Instead of waiting for that day to inevitably come, get in touch and we'll be able to tailor a cost effective, on-going monthly support plan suited for your businesses needs and requirements. You can relax while we do the ‘behind the scenes’ work to make sure your IT infrastructure keeps on going
Every business operating today will fail to stay competitive if it ignores technological advancements. For small and medium sized businesses hiring an IT Support team does not fit with their budget, when it comes to IT support for small businesses, we can provide that service at a fraction of the cost.
We can help you get the most from your IT; starting at designing your IT so everyone can work efficiently, and your budgets can be controlled.
Our friendly and efficient support, from a team of qualified IT engineers, means that your IT will keep working well and allow your business to prosper.
IT is more than just technical help. Business processes play an important part of your IT strategy.
Prevention is always better than cure, and it’s far easier to get back up and running when you have a robust backup and disaster recovery plan in place.
Your business’s day to day operation and success depends on your IT infrastructure. You need the right expertise for:
- Hardware choice and installation
- Best apps and systems for efficient productivity
- Advanced security in place to prevent data loss and breaches
- Back-ups and safety protocols to keep operations flowing
Both hardware and software installations for businesses include more advanced methods than clicking a few buttons. Technology only works to your benefit if it’s installed and setup correctly. Shortcuts may cause malfunctions, security breaches, and minimise its effectiveness and lifespan. Instead, choose hardware, software, and security systems installation by a trained professional.
Enjoy longer use times and more cost-effective solutions over time with proper installation.
Decrease downtime due to less faults, delays, and errors to improve overall productivity.
Avoid chaos and stress because everything is professionally done for you. Trained and responsible IT professionals install, maintain, and improve your business's day-to-day and long-term function.
Our customised approach to every client allows us to support their quest for increased productivity, growth, and security.
Stop worrying about IT support and focus on your business
Each company is unique. The One-size-fits-all approach will never help your business reach its full potential and we make sure to tailor a package that suits your precise needs.
From the mundane to the mind boggingly complex, our IT support staff are a great bunch of knowledgeable individuals who love to solve your problems no matter how big or small. We understand that IT glitches can really put a spanner in the works and we’re here to make sure any issues are resolved as quickly and efficiently as possible, leaving your staff to get on with their work with minimal disruption. Below are the various services we offer:
IT Consultancy
Whether your business requires strategic IT advice or an IT Director as a service, our senior team members have the experience and gravitas to help your company.
You likely have a business plan that shows how you expect your business to look in 3-5-years time as well as steps you need to take to reach your goals. It will contain your projections as well as cash flow statements but what about your technology?
IT is often overlooked because it’s something that lots of businesses don’t fully understand. IT services and infrastructure will be a significant part in the running and growth of your business.
Our IT consultancy service will provide a high-level overview of any steps that need to be taken to get it where it needs to be and a roadmap to any future maintanence or expansion.
We’ll look at:
- How does your technology look today? Where are the weak areas? Is there anything that needs to be done right away to safeguard your business.
- What frustrations do your team have? Do certain tasks take too long to complete when a simple technology change could make them easier?
- Do you have a hammer to crack a walnut? Are there costs that can be reduced by utilising newly available technology?
- How do you score on our security scoring? Can we easily hack into your network? If we can, cyber criminals can too.
- We’ll help plan your technology budgeting so you can easily plan for the next 3 to 5 years of business activity without any cost surprises along the way.
- It’s not always practical or affordable to simply buy lots of new hardware and software in one go, but you need a plan of how to get where you need to be and our Technology Roadmap is a great way to get there. That's exactly where our IT consultancy services come in to help.
Onsite Support
A fantastic alternative to having your own internal IT department, our package provides completely unlimited remote support, time with an onsite engineer along with 24-7 monitoring and on-demand consultancy as required.
Our onsite Support, offered across the Fylde is one of our most popular packages, offering fully unlimited onsite support and a comprehensive outsourced IT support for business service covering businesses of all shapes and sizes. Featuring all the great benefits of our Monitor-IT package and Remote-IT package, our onsite support package includes as much onsite engineering time as you need.
There are no hidden costs associated with our onsite support package, offering unrivalled value for money and the ability for you to easily budget for your monthly IT support. There’s no need to pay for our time in advance or worrying about using your onsite engineer by a certain time or date – our resources are available as and when you need them, on demand.
Combined with our extensive expertise and advice, this is the ideal alternative to having your own IT team in -house, without the cost and administration of HR management to worry about.
Network Management
From the initial network planning stages through to the design and installation, we’ll manage everything for you. We’ll liaise with any third party software and service providers and communicate with you at every stage to keep you informed and to minimise stress.
- Network management.
- Network assessment and testing
- Network installation
Whether it’s a complete new network installation, a network upgrade or a relocation, we’ll carry it out seamlessly with minimum disruption. We know how down-time can harm your business so we schedule and prioritise our work to fit around your operations.
We invest continually to ensure that the networks we look after are up to date, secure, virus free and running as fast as possible. It makes sense for us to provide the best kit and solutions, because it reduces the need for support and intervention.
Managed IT Support
Who's it for?
You’re a business that doesn’t have an in-house team or dedicated IT person. Keeping up with IT housekeeping and resolving problems can feel like a chore, become expensive and is probably in addition to your official job description. Maybe you’re the MD or the person in the office with the most experience? Either way, you’d love a team of experts to handle your IT worries for you.
You'll get complete care of your IT infrastructure, we basically act as your own IT department would. For a fixed monthly fee, you and your team will have access to a range of services.
From day-to-day advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed support and straightforward Service Level Agreements.
We’ll take complete responsibility of your technology providing a comprehensive level of support including:
- Remote, phone and onsite support
- Friendly customer support desk
- All your tech and devices supported
- Automatic updates and patch management
- Managed security and backups
- Proactive monitoring, management and maintenance
Pay-As-You-Go Support
Our Pay-As-You-Go service is great for those companies who already have their own IT team, but occasionally require additional resources, support or technical knowledge. We are also ideal for smaller businesses who perhaps do not have the budget ready for a regular monthly service plan.
Our flexible Pay-As-You-Go service is perfect IT teams who need complementary IT support or IT support for business, and do not wish to commit to a regular monthly service contract. You simply pay for whichever service you need. Perfect for the ad-hoc services or for general one off IT support issues, emergency support, consultation services, projects and for companies who already have an in house IT department, but require additional resources.
- No pre-booking required - flexible service
- Clear pricing structure - no hidden costs
- Guaranteed Fix - Knowledgeable in all aspects
- Communication - Regular communication throughout
This is an ideal ad-hoc service for general one-off IT support issues, emergency support, consultation services, project work and for companies with an existing IT department that require additional resources.
There are many circumstances when our Pay-As-You-Go service would suit your business needs.
Our services are extensive, which is why we have three different levels of support for all services; Basic, Plus & Advanced. Each package has different levels of service to cater for your different needs. We are certain that one of our packages will fit your business perfectly
| Basic | Plus | Advanced |
|---|---|---|
| Up to 10 Devices Supported | Up to 15 Devices Supported | Up to 40 Devices Supported |
| 24 Hour Response Time 18 Hour Call Out Time |
12 Hour Response Time 8 Hour Call Out Time |
6 Hour Response Time 4 Hour Call Out Time |
| Network and Connectivity Support | Network and Connectivity Support & Maintenance | Network, Server and Connectivity Support & Maintenance |
| Quarterly Back-Ups & Monthly System Checkup | Monthly Back-up & System Checkup | Weekly Back-up & System Checkup |
| Equipment Repaired and Replaced When Needed | Planned Upgrades, Swift Equipment Repair & Replacement | Planned Upgrades, Immediate Equipment Repair & Replacement |
| Priority Services | ||
| Extended IT Support | On Call Support | Free Equipment Loan When Necessary |
Free IT Consultation
Choose from our monthly subscription or pay-per-service contract options based on your companies specific needs. No matter which you choose, we offer fully transparent services without any surprises.
Each contract type includes our quick-response service, which ensures that you get the business IT support you need when you need it with no delay or hassles. Our offers include equipment installation and maintenance, software management, security, and backup plans. Choose one service or subscribe to all of them for maximum peace of mind.
Our IT Consultancy Process
Once you agree to work with us, we kick off our tried and tested onboarding process. We’ll first book a ‘discovery’ day at your office where an engineer will spend time documenting your entire IT network. We’ll then send a request for information document to your existing IT provider to complete the knowledge handover.
Getting to know your business
We come down to your offices to check out the environment. We find out from you what it is that’s had you throwing your hands up in despair and make a decision to give us a call. We then work with you to decide which would be the best solution for you. We take a look at your phones, servers and computers, we investigate what’s not working and why not and we discuss with you what you want from your IT systems to ensure an awesome streamlined way of working in the future.
As part of our initial process we also take over liaising with your current IT providers, we send them a document to fill in so we can ensure all services and IP are transferred smoothly during the switch over period. If you don’t have a current IT company then we can still gather all this info from your bills and systems and include it in our documentation process (which we cover a little bit further down) That’s one fewer headache for you to worry about then!
In-depth
We conduct a full and extremely thorough site documentation. We take a look at all aspects including things such as
• Who you pay for website domains
• Who has control of your website and design
• Passwords for computers and servers
Documenting everything as the first job enables complete organisation, accessibility and control for us and you going forward. Meaning once we know what’s going wrong,
We’ll work closely with you to identify your core business needs and any pain points, implementing tried and tested solutions that will allow you to stay operational even if disaster strikes.
Security Conscious Cyber Security
64% of all Cyber attacks happen to SME’s, just like yours. The problem is that the majority of businesses don’t have an IT system which is designed to protect them against even the most basic if Cyber-attacks.
In our experience, for most businesses it’s not a case of ‘if’ but a case of when they’ll get hit by a Cyber-attack.
A Cyber-attack could be catastrophic for your business.
Each of our support plans has Cyber Security at its heart. We include services that are there to protect your business.
Emergency IT Support
Where are here when you suddenly need IT help or support right now! This could be urgent remote support, or a fast on-site visit (such as with a critical server failure) or just a one-off issue which needs resolving quickly.
Remote Monitoring
Using the best in remote monitoring IT technology, we are offer an incredible business IT support service not only in our local area but to clients throughout the whole of the UK. Our remote monitoring software constantly monitors your systems. When issues are flagged we can apply patches and fixes to a problem remotely, in some cases before you’re even aware of it!
Prevention IT
We don’t just work on potential problems – we ensure your computers are fully up to date with the latest security patches, anti virus and other updates as well as providing proactive maintenance of your IT infrastructure
Compliance
Our structured methods and Event Management helps you to get closer to industry best practice as well as compliance.
Setup & Config
We can install any software components needed, perform any configuration required and advise on potential expansion and upgrade options. We can provide summary reports on asset management and dashboard access to you where applicable.
Mailbox Migrations
Our certified migration specialists have migrated over 30,000 client mailboxes to and from Exchange, Office 365 Exchange Online and Gmail.
Hardware and Data Migrations
Having managed over 100 migrations since 2010, we’ve flawlessly migrated files and data to and from file computers, tablets, servers and much more
Hosted Solutions
Deployment and support of hosted workstations, file servers, applications, Office 365 and G Suite.
Network Cabling
Through our ISO9001 certified partner we provide full design and installation of all data and voice cabling in any work environment.
Central Security Management
Deployment and support of firewalls and centralised security policies for Windows and Mac environments, as well as mobile devices.
Data Backup
Backup solutions to protect data held on servers, NAS devices, Office 365 and G Suite, with up to infinite data retention. All backups are monitored and full support is provided meaning swift data recovery when needed.
Anti-virus & Anti-Malware
Deployment and support of professional Anti-virus and Anti-malware software for workstations. Including enforced daily scans and threat alerts to our helpdesk.
Security Operations Centre
24×7 dedicated team using solutions that monitor, assess and defend networks, servers and workstations against any threats in real-time.
G Suite Solutions
Deployment and support for Google add-ons that provide unrivalled security features for Gmail, Google Drive and Team Drives.
Printing Security
Roll-out and support of central printer management policies. Enforce PIN only printing, access detailed reporting and other functionality.
Hard Disk Encryption
Full disk encryption for workstations and servers
Optimisation
Time to bring things back up to speed. We take a look at your core systems and ensure they’re working at their top levels. We ensure they’re both quick and reliable, after all time is money right!
Infrastructure Upgrades
As IT consultants we work with business owners and IT departments to assist with a wide variety of IT infrastructure upgrades.
